What is IP PBX

An IP PBX is a complete telephony system that provides telephone calls over IP data networks. Convox IP PBX offers the most advanced features in the ip pbx industry. Can be integrated, linked and Work along with external pbx working

FEATURES

VOICE MAIL

Caller can leave a voice message when nobody available to take call.

FOLLOW ME

Calls are forwarded to other extensions or external phone numbers when not answered/busy.

CDR REPORTS

Complete and comprehensive reporting of your Extensions, Calls & Billings.

IVR

To provide self service for caller and take input for call routing.

WEB MANAGEMENT

browser based access for easy configuration and management.

GLOBAL DIRECTORY

Global Contacts are managed and visible to all users in the system.

CALL FORWARDING

Calls are forwarded to Mobile Number or other extensions when user not available.

CONFERENCE

Internal/External Conference can be conducted.

WEB BROWSER BASES USER INTERFACE

SMS : Send SMS to individual group.
Manage Contacts : Create and manage contact groups.
Fax : Send and receive FAX by downloading or uploading TIFF Files.
Chat : Easy access to chat with other extensions.
Email : Send E-mail to indiviual or groups.

Security Aspects

"To ensure security and integrity of your call center"​

Voice Encryption : Voice can be encrypted and stored in Local/Cloud.
Session Handling : No user can view the reports without the login of admin.
No Data Injection : Data Injection is prevented in MYSQL Server.
Cross Site Attack : Application is guarded against cross site attack.

Frequently Asked Questions(FAQ'S)

Ans : Call center software is a solution that helps a call center to manage its operations therefore increase the efficiency, effectiveness and get the best productivity from call center agents. Call center agents can access the right information and knowledge about a customer's history to improve the overall customer experience.

Ans : Call Center software serves as a backbone of customer communication. It helps to increase overall productivity and enables agent to handle both incoming and outgoing calls in an efficient manner.It also enables easy tracking of calls for quality of service.

Ans : Call center solution is used for improving customer experience and to increase the productivity of a call center by enabling with the proper information. It also enables live monitoring, call barge-in, call coaching and MIS of agents.

Ans : Automatic Call Distribution or ACD, is a module commonly available in a call center software. It is a business logic to distribute incoming calls to contact center agents or employees with specific skills to handle a large volume of inbound calls.

Ans : A call queue places incoming calls in line to be answered while agents are busy with other calls. The queued calls are distributed to the next available agent in the order received.We can route the incoming calls to different queues based on the preference defined.

Ans : The predictive dialer predicts, when an agent will be free to take the call. Predictive Dialer in a call center software, dials the call for an agent before he is free, to make sure that he gets a call just after finishing exiting call. Thus ensuring agent is busy most of the time and get more productivity.

Ans : Pacing ratio is proportional to the number of calls dialed by a predictive dialer for a free agent. ConVox call center dialer allows upto 10 pacing.

Ans : On completing the previous call (or moving from "Wrap-up" to "Go ready") the Call Center Dialer automatically dials the next number on the list.

Ans : Preview Dialing is a dialing mode of Call Center Dialer. In Preview dialing mode, the agent can see the customer details before calling. He can place a call by clicking the dial link available in the data points in selective way from the uploaded data.

Ans : Yes, ConVox Call Center Software ensures 100% call recording (voice Logging) . Admin can download the call recordings from call recording report.

Ans : Yes,ConVox Call Center Solution supports Barge-In and Hot Transfer.

Ans : ConVox Call Center Software allows agent to set call backs and even shows the list of call backs so that agent can call customer on time.

Ans : Yes ,ConVox Call Center Solution supports Incoming,Outgoing and Blended call center.

Ans : ConVox Call Center Solution has inbuilt dashboards and wallboards which display the information of all the agents in a call center.

Ans : ConVox call center software allows user to create multiple IVR and Sub-IVR in an easy to operate GUI

Ans : Yes,Scheduler option is available in ConVox call center solution.

Ans : ConVox call center solution provides a unique feature which masks client mobile number on agent screen to ensure database security.

Ans : ConVox call center solution has an inbuilt module where user can create his/her custom CRM template as per process requirement. Same will pop-up on agent screen when a call is given to the Call Center Agent.

Ans : ConVox Call Center Solution allows user to activate and upload DNC(Do Not Call) number.

Ans : Average Talk Time or average Handling Time in a call center solution is the interaction time spent with a client on an average.